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0800 10 99 11

Zuca Returns Policy

If for any reason you are not completely satisfied with your purchase, we are happy to offer you a refund, exchange or gift card.

You have 365 days to return your purchase to our warehouse. Products must be in original, unused and fully resaleable condition, in the original box and packaging and be accompained by printed proof of purchase.

We are happy to provide a quote to collect the item(s) directly from you and return them to our warehouse.

If the product returned is not in a fully resaleable condition, we do reserve the right to refuse a refund on the item, or deduct up to 25% of the original selling price from the refund amount. This does not affect your statutory rights.

Please note our change of mind policy does not apply to office chairs if they have been made up and the gas piston has been released.

In the unlikely event that a product purchased from Zuca is faulty or damaged, you are entitled to the right of repair, replacement or a refund, please follow our returns procedure below. On receipt of goods, please check the contents of your order carefully to ensure that there is no damage or discrepancies. If any part of your order is damaged please advise the carrier and make note on any documentation that you sign that it has arrived in a damaged state. Then please advise Zuca within 24 hours.

Warranty

All our products come with a one year manufacturers warranty. The warranty covers the manufacturing process and does not cover faults that are as a direct result of misuse, accident or wear and tear. In the unlikely event that a product is faulty we will in the first instance endeavour to repair it at no charge to the customer. Where the product cannot be repaired we will replace it with the same or similar product. If that is not possible a refund will be made

Zuca Returns Procedure

  1. Completed all parts of the form below
  2. Package and return items with proof of purchase (in original box/packaging labels still attached if possible)
  3. Ensure that the items being returned are packaged in a good quality carton and is sent via insured Courier Post Mail or Parcel Carrier. Returns need to be sent to the following address:
    Zuca Limited – Returns
    32 Seaview Road
    Seaview
    Lower Hutt 5010
  4. Please keep your record/receipt of your return shipment until you have been sent your credit note, replacement or refund
  5. If you have any further queries or concerns you can email us at returns@zuca.co.nz or call us toll free on 0800 10 99 11
Customer Details
Exchange options
Return Method
Refund/Payment Method
I wish to return the goods listed below
Product Code (required)Description (required) Qty (required)Colour/Size (required)Unit Price (required)Total Price (required)
I would like Zuca to send me in exchange
Product Code Description Qty Colour/Size Unit Price Total Price

Please note we can only make refunds onto the same card that was used for the original purchase.

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