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Zuca Terms and Conditions

The following terms and conditions are issued by Zuca Limited (“ZUCA”) they will apply between you and when you use this website. By placing an order you are agreeing to accept these terms and conditions.

This website is owned and operated by Zuca Limited. If you wish to discuss anything regarding these terms and conditions, please click on Contact Us.

Zuca Limited reserves the right to change these terms and conditions at any time and without notice. It is your responsibility to regularly check these terms and conditions for any changes. If you do not agree with the terms and conditions set out below, you should not use this website.

1. General Information

  • Your contract for purchases made through is with Zuca Limited and you undertake that all goods ordered by you are for your own private and domestic use only and not for resale. We provide no guarantees if our products are used in a commercial or public environment.
  • You must be 18 years old to use this site. If you are under 18, you may only use this site with the agreement of and under the supervision of a parent or guardian. If you do not qualify, please do not use this site.
  • You agree that email can be used as a long-distance means of communication.
  • During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.
  • If there are any changes to the details supplied by you it is your responsibility to inform as soon as possible.
  • You undertake that all details you provide to for the purpose of ordering or purchasing goods or services are correct, that the credit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
  • Zuca Limited reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
    • You fail to make payment to us when due
    • You breach any of our terms and conditions
    • When requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us check the accuracy and validity of any information supplied by you, or your identity.

2. Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found on at the bottom of this page - Privacy Policy. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.

3. Terms of Sale

By placing an order you are offering to purchase a product on and subject to our terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to the North Island and South Island’s of New Zealand and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.

a. Our Contract

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract will not be formed until we send you confirmation by email that the goods which you have ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.

b. Pricing and Availability

Whilst we try to ensure that all prices, details and descriptions on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

c. Payment

We accept  Master Card and Visa payments through our website. All payments via our website are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy. All transactions are in New Zealand Dollars ($).

Credit Card transactions are processed and verified in real time using DPS. Please click here to view the DPS Privacy Policy.

If the issuer of your credit card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

4. Delivery

Stock permitting, all orders are dispatched within two working days of being accepted. Please click here to view our Delivery Charges

Please be advised that we do not ship to PO Boxes or Private Bags.

We do not ship Internationally.

You can track your order by entering the tracking number emailed to you in the dispatch email, by clicking here to view the PBT website.

5. Returns operates a 365-Day Return Policy in other words, 1 full year!

If you are not 100% satisfied with your purchase, you can return your purchase to our warehouse for an online store credit or full refund to the value of the products purchased, excluding delivery charges.

6. Liability

We do not accept liability for any errors and/or omissions contained in our website. We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

The products sold on are for private domestic and consumer use only. Accordingly, we do not accept liability for any direct loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from

We have taken every measure to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

7. Indemnity

To the fullest extent permitted by law, Zuca Limited nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Zuca Limited or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Zuca Limited does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Zuca Limited reserves the right to make changes to the content on this site at any time and without notice.

8. Disclaimer as to ownership of trade marks, images and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this website are in no way associated, linked or affiliated with ZUCA and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this website are owned by the respective trade mark owners. Where trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to ZUCA.

9. Disclaimer

ZUCA's products are not manufactured by, affiliated with, or associated with the original designers or manufacturers including Herman Miller, Charles or Ray Eames, Knoll, Fritz Hansen, Studio Italia, Xavier Pauchard Tolix.

10. Copyright

ZUCA is a trade mark of Zuca Limited.

All rights, including copyright, in the content of web pages are owned or controlled by Zuca Limited. In accessing web pages, you agree that you may download the content for your own individual and non-commercial use.

You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of web pages for any other purpose whatsoever without the prior written permission of Zuca Limited.

11. Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.

This website must not be framed in any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.

12. Third Party Information

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Zuca Limited are those stated on the website. We cannot vouch for the reliability or prices stated on shopping directories or through any other third party.

13. Law

These terms and conditions are to be construed in accordance with the laws of New Zealand and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the New Zealand courts.

14. Entire Agreement

The above Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and ZUCA. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by a Director of ZUCA.


ZUCA’s warranty period is effective for 12 months from the date of purchase. The warranty covers the manufacturing process and does not cover faults that are as a direct result of misuse, accident or wear and tear. In the unlikely event that a product is faulty we will in the first instance endeavour to repair it at no charge to the customer. Where the product cannot be repaired we will replace it with the same or similar product. If that is not possible a refund will be made.

To return your order please complete our Returns Form.

If you have any queries regarding returns, you can email us at {* use this page to encode *} {* *} or call us toll free on 0800 10 99 11.

Privacy Policy

Zuca Limited ("ZUCA") is totally committed to protecting the privacy of our site and customers. The ZUCA team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you for example, arranging for a product to be sent to you, carrying out credit and other security checks.

Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission.

Communication & Marketing

If you have made a purchase from our online store we may occasionally update you on our latest products, news and special offers via e-mail, post and telephone. You will also be given the opportunity to receive such communications from us when you become a member of ZUCA.

All ZUCA members have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us you should opt-out by visiting 'My Account Details' on the ZUCA website. You can access 'My Account' once you register and login. Or click the unsubscribe link in any email communications which we may send you.

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save time each time you re-visit ZUCA, by remembering your address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Third Party Sites

Our site may contain links to and from other sites that are not under our control. If you follow a link to any of these other websites, please note that they will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Checking Your Details

If you wish to verify details that you have submitted to ZUCA you may do so by contacting us via e-mail at or at the address provided below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

Privacy Policy Changes

If we change any aspect of our Privacy Policy we will post these changes on this page so that you are always aware of how we are treating your personal information. This document represents our policy as at 19 January 2011.


We welcome your questions and comments about our privacy policy at ZUCA. Please email us at or telephone us on 0800 10 99 11. Or alternatively write to us at PO Box 17069, Karori, Wellington 6147


We have taken steps to ensure that your personal information is secure. We use secure servers and industry standard data encryption whenever we are receiving or transferring your information online.

However, we accept no responsibility for any loss, misuse, unauthorized access or disclosure, alteration or destruction of personal information that you submit to us.

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