Returns Form

Returns will be accepted within 365 days from the date of purchase.

ALL RETURNS MUST BE IN THEIR ORIGINAL BOX/AND OR PACKAGING, UNUSED AND IN A COMPLETELY RE-SALEABLE CONDITION.

On Receipt of Order Disclaimer

Please check the contents of your order to ensure that there is no damage or discrepancies. If you have any concerns please contact us by email at: sales@zuca.co.nz or call Toll Free on 0800 10 99 11

Disclaimer

We disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Buyer assumes all risk and liability resulting from use of said products.

Damaged Goods

Orders are carefully checked by zuca staff prior to being dispatched. If any part of your order arrives damaged please advise the carrier and make a note on any documentation that you sign that it has arrived in a damaged state. Then advise zuca within 48 hours.

Zuca Returns Procedure

  1. Completed all parts of the Form below
  2. Package and return items with proof of purchase (in original box/packaging labels still attached if possible)
  3. Ensure that the items being returned are packaged in a good quality carton and is sent via insured Courier Post Mail or Parcel Carrier.
    Returns need to be sent to the following address:
    Zuca Limited
    32 Seaview Road
    Seaview
    Lower Hutt 5010
  4. Please keep your record/receipt of your return shipment until you have been sent your credit note, replacement or refund
  5. If you have any further queries you can email us at returns@zuca.co.nz or call us toll free on 0800 10 99 11
ZUCA RETURNS FORM:






 
 
 
Please note that if the goods have arrived not in working order/damaged, please click Warranty/Damaged Goods and also then click your preferred solution
Return Method:

 
 
I WISH TO RETURN THE GOODS LISTED BELOW:







I Would Like Zuca To Send Me In Exchange:






Refund/Payment Method:

 
 

Please note that we can only make refunds onto the same card that was used for the original purchase.